20 August 2024
As we grow, we align our policies with industry standards. In light of this, we are making some changes to our Uptime SLA that will apply to all new and existing clients. Below is a summary of the changes:
We have simplified the SLA provisions for Dedicated Servers. SLA credits will be issued 10 times the downtime caused. For example, for 10 minutes of downtime, customers will receive 100 minutes worth of SLA credit.
We have added Power Availability SLA provisions for Dedicated Servers. SLA credits will now be issued for power failures at the above rate.
We have excluded downtimes due to legal actions and software issues (such as known bugs) from the SLA. The SLA claim time has been changed to 5 days and cannot exceed 100% of the respective service's monthly renewal price.
There is no action needed from you today. You can review the changes by visiting mechanicweb.com:
These updated terms are effective immediately for new customers. They will become effective on 20 September 2024 for existing customers. Your continued use of our services after this date constitutes acceptance of these changes.
Please do not hesitate to contact us if you have questions about these changes.
Tuesday, August 20, 2024
