MechanicWeb will assist you with migrating your websites free of charge with select hosting packages. We need full access to your old hosting account and complete cooperation to perform the migration.
Note:
Disable 2FA on your old hosting account before requesting migration so the migration team can work without interruption. Or, create a separate user with 2FA disabled and provide this user's details.
Enable maintenance mode on your website during the migration.
Request Migration
Open a ticket with the following details of your old hosting account:
Hosting Control Panel Details
Username
Password
Login URL
SSH Details
Username
Password
SSH Port
SSH Hostname
FTP Details
Username
Password
FTP Hostname
To migrate multiple cPanel accounts, provide the WHM login details.
To migrate multiple DirectAdmin accounts, provide the admin (preferred) or reseller login details.
Provide root login details (preferred) if you have root access to the old server.
Provide all the details. Missing or incomplete information can delay the migration. If you have a migration strategy outlined, include it with the migration request. The staff performing your migration may not have access to it.
Checklist for Reseller Hosting
- Unsuspend any suspended accounts before migration. Suspended accounts are excluded.
- Over quota accounts are excluded. Increase their quota before migration.
- Migrate the reseller's primary account before migrating other accounts.
Other Options: Provide Backup
You can upload full cPanel/DirectAdmin account backups to our server and open a ticket to restore them.
The backups must be full account backups. After a restore, check the accounts to ensure everything has been restored successfully.
Do the Migration Yourself
Migrating to MechanicWeb from your previous provider is relatively easy. We have many detailed, easy-to-follow guides in the Migration section of this knowledgebase.
How Migrations Work
Our migrations department works on a queue-based system and is open from Monday to Friday during business hours.
Get in touch with us to schedule the migration or perform it on weekends.
We will begin the migration within a few hours of requesting it. Sometimes, it may take longer, depending on the queue length.
We do not perform migrations over weekends (unless prescheduled); as such, no updates or work will be done on your migration during the weekend.
We will inform you when the migration is complete, if there are any problems during the migration, or if we need something from you.
Updating your migration ticket before it has started will push it to the back of the queue, causing further delays. No other department will handle your migration or provide any updates regarding it.
Migration is a resource-intensive task; if not handled properly, it may impact overall server performance. To ensure optimal server performance, we use a queue-based system. This is why we cannot prioritize migration requests. We recommend you leave plenty of time before your previous host cuts you off to ensure all files are migrated successfully and that any troubleshooting (if needed) can be performed.
