Knowledgebase

We provide multiple ways to backup and restore your WordPress website. Please follow this guide to create and restore backups.

Additionally, we automatically take daily backups and store them on a remote server.

Backup Location and Limit

• Backups are stored in the [softaculous_backups] directory by default.
  
  
• You can download them using FTP and/or File Manager.
  
  
• You can upload and store Softaculous backups in the same directory to restore.
  
  
• If you hit the backup limit, you can move a backup file outside the backup directory to make room for new backups.
  
  

Manual Backup

• Go to cPanel > WordPress Manager by Softaculous.
  
  
• Expand the WordPress installation you want to backup.
  
  
• Click on Backup.
  
  
• Click on Backup Installation.
  
  
• Wait for the backup to complete.
  
  
• Done!

Note:

If your remote backup is stuck at "Undefined (95%)":

• Check if the remote server configuration and backup directory (e.g., backup or /backup) are correct.
  
  
• If the configuration is correct, navigate to the Task List (located in the top menu) and verify if any backup task is currently running.
  
  
• If no task is running, start the backup again.
  
  

Download Backup (Optional):

Backups are stored in the [softaculous_backups] directory by default. You can download them using File Manager or FTP.

• Go to cPanel > File Manager.
  
  
• Navigate to the [softaculous_backups] directory.
  
  
• Select a backup.
  
  
• Click Download.
  
  
• Done!
  
  

Restore Backup

Upload Backup (Optional):

You can upload a backup to restore using Softaculous.

• Go to cPanel > File Manager.
  
  
• Navigate to the [softaculous_backups] directory.
  
  
• Click Upload and upload a backup.
  
  
• Done!
  
  

Restore Backup:

• Go to cPanel > WordPress Manager by Softaculous.
  
  
• Expand the WordPress installation you want to restore.
  
  
• Click on Restore.
  
  
• Click on the Restore icon next to the backup you want to restore.
  
  
• Enter the following details:
  
  Checkmark [*] Restore Directory
Checkmark [*] Delete existing files/folders. Your restore may fail if you do not select this option.
Checkmark [*] Restore Database
  
  
• Click Restore Installation.
  
  
• Wait for the restore to complete. Do not leave the page.
  
  
• Done!
  
  

Feel free to open a support ticket with us if you need help restoring the backup.

Automatic Backup

1. Go to cPanel > Softaculous Apps Installer.
   
   
2. Click All Installations from the top menu.
   
   
3. Click Edit (pencil icon) next to your WordPress installation.
   
   
4. Click Backup.
   
   
5. Enter the following details:
   
   Backup Location: Local Folder or default
Automated backups: once a day
   
   
6. Click Save Installation Details.
   
   
7. Done!
   
   

You have now configured automated backups for this installation. Please follow the steps below to upload the backups to a remote server (e.g., your own storage server).

Automatic Backup Upload to Remote Server

Add Backup Location:

• Go to cPanel > Softaculous Apps Installer.
  
  
• Click Backups and Restores from the top menu (file icon).
  
  
• Go to Manage Backup Locations > Add Backup Location.
  
  
• Enter the following details:
  
  Location Name:
Protocol: FTPS or FTP
Server Host: server.example.com
Port: 21
FTP Username:
FTP Password:
Backup Location: <the directory on the remote server, e.g., backup or /backup>
  
  
• Click Add Backup Location
  
  
• Done!

Enable Automatic Backup and Upload:

• Go to cPanel > Softaculous Apps Installer.
  
  
• Click All Installations from the top menu.
  
  
• Click Edit (pencil icon) next to your WordPress installation.
  
  
• Click Backup.
  
  
• Enter the following details:
  
  Backup Location: <choose the name you entered previously>
Automated backups: once a day
  
  
• Click Save Installation Details.
  
  
• Done!
  
  

You have now configured automated backups for this installation. Backups will be uploaded to your remote server.