Knowledgebase

When migrating to MechanicWeb, you can directly upload backups from your previous hosting to your hosting account with us without downloading them to your device. Once uploaded, feel free to request a restore whenever you need.

Note:

• We use FTPS (encrypted FTP over SSL/TLS) on our Shared, Semi Dedicated, and Reseller Hosting servers. cPanel currently does not support uploading via FTPS from the Backup interface.
  
  Instead, provide us with the login details of the old account, and we will migrate it. You can also download the backup on your end and upload it using FTPS.
  
  
• Make sure there is sufficient free disk space in your account.
  
  Creating backups usually requires up to 200% of the used space to generate temporary files during backup creation and to store the backup.
  
  Suppose you have used 2 GB out of 10 GB of space in your account. That means you have 8 GB of free space. You need 200% of the used space (200% of 2 GB is 4 GB). So you have more than enough to create the backup.
  
  
• Do not create multiple backups simultaneously. It will cause a delay or cause it to be aborted.
  
  

cPanel

• Log in to your previous host's cPanel.
  
  
• Navigate to cPanel > Backup > Download a Full Account Backup.
  
  
• Select 'Remote FTP Server (Passive)'.
  
  Select 'Remote FTP Server' if you get any error 'Could not open data connection to port' during backup generation.
  
  
• Enter your email address and the FTP details of the destination hosting account:
  
  Email Address: you@yourdomain.com
Remote Server: server.example.com or 1.2.3.4
Remote User: username
Remote Password: password
Port: 21
Remote Dir: <leave empty>
  
  *Replace server.example.com with your server hostname or 1.2.3.4 with your server IP address.
  *Replace username with your cPanel/DirectAdmin username.
  *Replace password with your cPanel/DirectAdmin password.
  
  You can find the above details in your hosting account information email.
  
  
• Deselect [ ] Include integration links (may contain external account credentials).
  
  
• Click 'Generate Backup'.
  
  
• Done! Wait for the backup to be generated and uploaded.
  
  

After backup generation is complete, it will automatically be uploaded to the destination, and you will receive a notification at the email address you provided. Open a ticket to restore the backup.

You can also choose 'Home Directory' to store the backup on your old hosting account during backup generation. You can then download and upload it to your hosting account with us.