How to cancel a service?


You can cancel a service by completing the cancellation form in your Client Area. You will also need to disable any automatic payment subscription you might have in your payment account.


Step 01: Submit a Cancellation Request

  • Go to Client Area Menu > Services > My Services.

  • Click on the service (not on the domain name) to go to the service details page.

  • Click "Request Cancellation" from the left sidebar.

  • Enter a reason for the cancellation.

    Please let us know if anything on our part inclined you to cancel the service so that we can try and improve.

  • Select a Cancellation Type - "Immediate" or "End of Billing Period".

  • Click "Request Cancellation" from the bottom of the page.

  • Done!


Step 02: Disable Automatic Payment

If you have an automatic payment subscription, you need to disable it separately.

Please refer to this step-by-step guide to disable automatic payment:
How to disable an automatic payment?


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