Knowledgebase

To order a service, click on the "Order Now" button from a product/service page and follow the on-screen instructions.

Here is a walkthrough to place an order:

1.
Click on the "Order Now" button from a product/service page on MechanicWeb.com.

2.
If a domain name is necessary for the service, the "Choose a Domain" page will appear.

If you have a domain, choose "I will use my existing domain and update my nameservers". If your domain name is "example.com", type "example" in the domain name field and "com" in the extension field. Click on "Use" to go to the next page.

3.
You should now be on the "Configure" page. You can choose your billing cycle, server location, addons etc. on this page. Click on "Continue" to go to the next page.

4.
You should now be on the "Review & Checkout" page. if a discount was offered on MechanicWeb.com, the discounted price will be displayed on this page.

If you have a promo/coupon code, enter it in the "Apply Promo Code" field on the "Review & Checkout" page. Click on "Validate Code" to validate and apply the discount.

Click on "Checkout" to go to the next page.

5.
You will now be on the "Checkout" page. You will need to type in your name, email, phone number, billing address, and account password on this page in order to submit the order and create an account for you.

Optionally, you can also choose a payment method and leave a note for us on the "Checkout" page.

Checkmark the box next to "I have read and agree to the Terms of Service" if you have read and agreed to our Terms of Service.

Click on "Complete Order" to submit the order. Once done, you will be redirected to your invoice.

A Client Area account for you will be created after submitting the order. Your order details and login details for the Client Area will be sent to the email address you provided earlier.

6.
Once the invoice is paid, your service(s) will be activated automatically and your login details for the service(s) will be sent to the email address you provided earlier.

If you do not receive your service login details within 5 minutes after paying the invoice or if you cannot pay the invoice, please open a support ticket with us. Take note that some services (e.g. dedicated servers), addons, dedicated IPs, software licenses etc. are not automatically activated and we will send you an email once they are provisioned.

You can also pay the invoice at a later time from your Client Area.

How to pay an invoice
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To pay an invoice from your Client Area, please follow this walkthrough:

1. Log into your Client Area.
2. Go to your Invoice from the Client Area Menu > Billing > My Invoices > [click on the Invoice].
3. Click on Create Automated Recurring Subscription or Make One Off Payment.
4. Please wait a few seconds for the secure payment popup to appear.
5. Once the payment popup appears, type in your credit/debit card details or click on the PayPal tab.
6. On the PayPal tab, click on the green PayPal button.
7. A new browser window will open which will redirect you to the secure PayPal checkout website. Log in to PayPal to complete the payment.

What is the Client Area?
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The Client Area is your one-stop support and billing portal where you can open a ticket to get support from us, contact us 24/7 via support ticket, request website migration, manage your services, order new services, pay invoices, add funds to pay future invoices etc.

To log into your Client Area, please follow this walkthrough:

1. Go to the Client Area at: https://my.mechanicweb.com/
2. Click on "Account" > "Login" from the right side of the menu.
3. Type in your email address and password and click on "Login".

If you have forgotten your password, click on "Forgot Password?" on the login page and follow the on-screen instructions to reset the password.

How to get support
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If you want to contact us or need support, please follow this walkthrough to open a ticket:

1. Go to the Client Area at: https://my.mechanicweb.com/
2. Click on "Account" > "Login" from the right side of the menu to log in.
3. Click on "Open Ticket"  from the Client Area menu.
4. Click on a department name, eg. Support or Billing.
5. Fill up the form with details of your issue/query to open a ticket.
6. You can view your ticket at any time from your Client Area.
7. A notification email will be sent to your email address once we reply to your ticket.
8. To reply to your ticket, log into your Client Area and go to "Support" > "View Tickets" > "Reply" from the Client Area menu.