You need to pay using Paddle to add your VAT information to the invoice. Paddle collects payments and processes VAT or Sales Tax as our Merchant of Record (MoR). It charges VAT based on your country of origin.
- You can see VAT on the online VAT receipt, not on the client area invoice.
- VAT-registered businesses will not pay VAT on cross-border transactions if a VAT number is provided at the time of payment. In some countries, you can reclaim VAT.
- VAT is charged at checkout and handled by Paddle.
- VAT is applied to both private individuals (B2C) and customers registered as businesses / legal entities (B2B).
VAT Refund:
Add your VAT details to the VAT receipt if you have paid VAT and are eligible for a VAT refund. Paddle will automatically refund the VAT, and the refund will be processed immediately.
Depending on your bank's policies, it may take 3-5 working days to appear in your account. If you have not received the funds within 5 working days (excluding holidays), please reach out to help@paddle.com.
Account Details
You can store the VAT number in the Client Area for Paddle to pick up during payment:
- Go to Client Area > Hello, YourName! > Account Details.
- Add your VAT number in "VAT Number / Tax ID".
- Save Changes.
Enter VAT number During Payment
VAT is displayed as a separate line item on the Paddle payment interface when you make a payment:
- On your invoice, select Paddle as the payment method, then click "Pay Now".
- Click "Add VAT Number".
- Enter your VAT details.
- Click "Add VAT Number".
Enter VAT number After Payment
After you pay your invoice, Paddle will send a payment receipt to your email with a link to enter your VAT information:
- Open the payment receipt email you received from Paddle.
- Click "View Receipt" in the email Paddle sent to access the itemized online receipt.
- Click "Add address & VAT Number (optional)" near the top left of the online receipt.
- Check the [*] "This is a business purchase" option to make the VAT field visible.
- Enter your information and click "Save".
- Done!
Contact Paddle Support
If you were incorrectly charged VAT, did not get your VAT refund within 5 working days, or need any help with VAT, contact Paddle at help@paddle.com or visit the following link:
How do I get in touch with Paddle support?https://help.paddle.com/hc/en-us/articles/115002266545-How-do-I-get-in-touch-with-Paddle-support
More Information
VAT rates based on country:https://www.paddle.com/help/sell/tax/which-countries-does-paddle-charge-sales-tax-or-vat-for
What format should my VAT number use?https://www.paddle.com/help/sell/tax/what-format-should-i-use-for-my-vat-id
How does the Sales Tax exemption work?https://www.paddle.com/help/sell/tax/how-does-sales-tax-exemption-work
I need a VAT Refundhttps://help.paddle.com/hc/en-us/articles/115002257665-I-need-a-VAT-Refund
